Shipping
Shipping Policy
Last Updated: September 2026
1. U.S. Stock Products
Products identified as “U.S. Stock” are fulfilled from inventory located in the United States. Availability is subject to the stock status shown on the applicable product page.
2. Order Processing
Orders for in-stock products are generally processed within 1–2 business days.
Processing time is separate from transit time. Orders placed on weekends or applicable holidays may begin processing on the next business day.
3. Estimated Transit — Contiguous United States
For most eligible destinations within the contiguous United States, estimated standard transit time after processing is:
3-10 Business Days*
This is an estimated transit time and not a guaranteed delivery date.
Actual transit time may vary because of destination, carrier conditions, weather, peak periods, service availability, or other circumstances outside our reasonable control.
4. Alaska, Hawaii, Puerto Rico & APO/FPO
Alaska and Hawaii may require additional transit time and are not covered by the standard 3-10 business day estimate.
Shipping availability and transit times for Puerto Rico and APO/FPO addresses depend on available carrier services.
5. U.S. Shipping Fees
Eligible orders shipped to addresses within the contiguous United States receive Free Standard Shipping.
Additional charges may apply to destinations or services outside our standard shipping coverage where applicable.
6. International Shipping
Novelink may accept orders to selected international destinations.
International shipping availability, cost, carrier service, and estimated transit time vary by destination.
International orders are not included in the contiguous-U.S. Free Standard Shipping offer unless explicitly stated otherwise.
Customers should contact orders@novelink.net if destination-specific shipping information is required before ordering.
7. Carriers & Tracking
Carrier selection may vary depending on destination, warehouse availability, package requirements, and service conditions.
Once an order has shipped, tracking information will be provided through the applicable order notification or account information.
8. Address Accuracy & Undeliverable Packages
Customers are responsible for providing a complete and accurate shipping address.
If a shipment is returned, delayed, or requires reshipment because of an incorrect or incomplete customer-provided address, refusal of delivery, failure to collect the package, or another customer-related reason, additional shipping charges may apply.
9. Delays Before Shipment
If we become unable to ship an order within the stated processing period, we will provide notice of the delay where required and offer the customer the applicable option to accept the delay or cancel the unshipped order for a refund.
10. Delayed or Lost Packages
Delivery and transit estimates are not guarantees.
If tracking shows an unusual delay or you believe a shipment may be lost, contact orders@novelink.net.
We will review available tracking information and, where appropriate, work with the carrier to investigate.
If a shipment is confirmed lost because of a fulfillment or carrier issue for which Novelink is responsible, an appropriate resolution will be provided based on the circumstances.
11. Customs, Duties & Import Requirements
International customers are responsible for applicable import duties, taxes, customs charges, brokerage fees, local import requirements, and confirming that the ordered product may legally be imported into the destination.
Novelink does not guarantee customs clearance or exemption from import charges.
12. Delivery Estimates
Shipping and transit times are estimates and are not guaranteed.
Delays may occur because of carrier conditions, weather, natural events, peak periods, customs processing, transportation disruption, destination accessibility, or other circumstances outside our reasonable control.
13. Adults Only
Novelink products are intended for adults aged 18 and over.
14. Shipping Support
For order, tracking, shipment, or delivery assistance: