Frequently Asked Questions

What material are Novelink’s current U.S.-stock companions made from?

Current listed U.S.-stock models should follow the material stated on each individual product page. Current TPE listings use TPE for both head and body where specified.

Are the products shown in the photos the configuration I will receive?

For preconfigured U.S.-stock products, customers should refer to the individual product page for the supplied appearance and available options.

How quickly will U.S.-stock products arrive?

Estimated delivery for eligible U.S.-stock listings is approximately 2–3 business days for most eligible U.S. destinations. Some locations may require additional transit time depending on destination, carrier conditions and service availability. Delivery times are estimates and are not guaranteed.

Are clothing and accessories shown in photos included?

Clothing, jewelry and styling props shown in product photography are not automatically included. Customers should refer to the individual product page for confirmed included items.

How should I care for a TPE product?

Follow the Novelink TPE Care & User Guide and the care information on the individual product page.