Frequently Asked Questions

What material are Novelink’s current U.S.-stock companions made from?

Current listed U.S.-stock models should follow the material stated on each individual product page. Current TPE listings use TPE for both head and body where specified.

Are the products shown in the photos the configuration I will receive?

For preconfigured U.S.-stock products, customers should refer to the individual product page for the supplied appearance and available options.

How quickly will U.S.-stock products arrive?

U.S.-stock orders are generally processed within 1–2 business days. For most eligible destinations within the contiguous United States and Washington, D.C., estimated standard transit after processing is 3-10 business days. Transit times are estimates and are not guaranteed. Alaska, Hawaii, Puerto Rico, APO/FPO, and other destinations may require additional time or may not have a shipping option available at checkout.

Are clothing and accessories shown in photos included?

Clothing, jewelry and styling props shown in product photography are not automatically included. Customers should refer to the individual product page for confirmed included items.

How should I care for a TPE product?

Follow the Novelink TPE Care & User Guide and the care information on the individual product page.