Privacy Policy

Last Updated: September 2026

This Privacy Policy explains how Novelink (“Novelink,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit novelink.net, contact us, create or use an existing account, place an order, or otherwise interact with our website and services.

Novelink products and services are intended for adults aged 18 and over.

For privacy-related questions or requests, contact privacy@novelink.net.

Information We Collect

Information You Provide

We may collect information you provide directly to us, including:

  • First and last name
  • Optional company name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Order notes
  • Contact-form subject and message
  • Information submitted when contacting customer support
  • Account information for existing accounts
  • Wishlist information where applicable

Order & Transaction Information

We may collect information relating to purchases and transactions, including:

  • Products ordered
  • Quantity
  • Price
  • Shipping information
  • Order status
  • Transaction and order identifiers
  • Refund and cancellation information where applicable

Payment transactions may be completed through third-party hosted payment services. Novelink does not intentionally collect or store complete payment-card numbers, card security codes (CVV), or full card credentials through the Novelink checkout interface.

Technical & Usage Information

We may collect technical and usage information, including:

  • IP address
  • Browser and user-agent information
  • Device and technical information
  • Referring source
  • Page and session activity
  • UTM and campaign-attribution information where present
  • Cart and session information
  • Language preference
  • Age-verification status

How We Use Information

We may use personal information to:

  • Process and fulfill orders
  • Arrange shipping and tracking
  • Process cancellations, returns, and refunds
  • Respond to product, order, and support inquiries
  • Maintain shopping-cart and website functionality
  • Provide existing account functionality
  • Maintain wishlist functionality where used
  • Prevent spam, fraud, abuse, and security incidents
  • Measure website usage and performance
  • Understand referral and attribution information
  • Maintain records required for business, accounting, tax, dispute, and legal purposes
  • Comply with applicable legal obligations

Contact Forms

Our contact forms may collect your name, phone number, email address, subject, message, and technical anti-spam information.

Information submitted through our contact form is used to respond to the inquiry, provide customer support, and maintain appropriate records of the communication.

Payment Processing

Payments may be processed through third-party hosted payment services. Payment providers may collect payment and transaction information directly under their own privacy practices and legal obligations.

Novelink’s checkout interface does not currently request customers to enter complete card numbers, CVV codes, or card expiration information directly into Novelink’s own website fields.

Shipping & Order Tracking

We may share information reasonably necessary to fulfill and track an order with warehouses, carriers, fulfillment providers, and order-tracking services. This may include name, delivery address, contact information, order identifiers, and tracking information.

Analytics & Attribution

We currently use website analytics tools to understand how the site is used and to improve performance and user experience.

Analytics and attribution information may include page visits, referring source, session activity, device and browser information, approximate technical or geographic information where generated, and campaign or UTM attribution information.

Cookies & Similar Technologies

We may use cookies and similar technologies for shopping-cart and session functionality, WordPress login and session functionality, age verification, language preferences, wishlist functionality, referral or affiliate attribution where applicable, analytics, and spam and abuse prevention.

Some cookies are necessary for website, cart, checkout, security, and age-verification functionality. Other technologies may support analytics, preferences, wishlist functionality, or referral attribution.

Third-Party Services

We may use third-party service providers for services such as:

  • Website hosting
  • Hosted payment processing
  • Email delivery
  • Shipping and order tracking
  • Spam prevention and reCAPTCHA
  • Translation
  • Analytics
  • Wishlist functionality
  • Referral or affiliate attribution where applicable

These providers may process information only to the extent necessary to provide their services or as otherwise permitted under their own applicable terms and privacy practices.

Google reCAPTCHA

Our website may use Google reCAPTCHA to help protect forms and website functionality from spam and abuse. reCAPTCHA may process technical and usage information such as IP address, browser information, and interaction data in accordance with Google’s applicable privacy terms.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, and meeting accounting, tax, legal, and regulatory obligations.

  • Completed or refunded order records: up to 7 years, where reasonably required for accounting, tax, dispute, or legal purposes.
  • Failed or cancelled orders: generally up to 12 months, unless longer retention is reasonably required.
  • Pending or incomplete orders: generally up to 30 days, subject to operational requirements.
  • Contact inquiries: generally up to 24 months, unless continued retention is reasonably necessary.
  • Analytics information: target retention of 13 months once corresponding analytics settings are implemented.

Some information may be retained for a longer period where required or permitted by law or reasonably necessary to establish, exercise, or defend legal claims.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, applicable law may provide rights relating to your personal information, which may include rights to request access, correction, deletion, restriction, portability, or information about certain processing activities.

To submit a privacy request, contact privacy@novelink.net.

We may need to verify your identity before completing a request.

Certain information may be retained where required or permitted by law, including records reasonably necessary for tax, accounting, fraud prevention, transaction, dispute, or legal purposes.

California & Other U.S. Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law. Where such laws apply to Novelink and to a particular request, we will process verified requests in accordance with applicable requirements.

Novelink does not currently operate a general advertising-data sale program based on the website systems identified in our current data inventory.

International Visitors

If you access Novelink from outside the country in which our website or service providers operate, your information may be processed in countries other than your own. Privacy and data-protection laws may differ between jurisdictions.

Where applicable law requires additional safeguards for international transfers, we will take appropriate steps as required.

Adults Only / Children

Novelink is intended only for adults aged 18 and over. We do not knowingly offer our products or services to children or intentionally collect personal information from persons under 18 through the ordinary operation of the website.

If you believe a person under 18 has provided personal information to us, contact privacy@novelink.net.

Account & Guest Checkout

Guest checkout is currently available. New customer self-registration is currently disabled. Existing account holders may retain account, profile, and order information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date.

Contact Us

Privacy inquiries and privacy-rights requests:
privacy@novelink.net

General customer support:
support@novelink.net